Returns & Exchanges Policy

We want you to love your Lorena Canals home decor; if you are not completely satisfied, you can return your items within 30 days of delivery provided they are in their original condition and packaging. Our goal is to ensure your home remains a cozy sanctuary with the perfect artisanal pieces.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully fold your washable rug or accessory and place it back into its original protective packaging, ensuring all tags remain attached.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided via email, attach it securely to your parcel, and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned items for quality assurance, we will process your refund to the original payment method within 7-10 business days.